Privacy policy

At Direct Connect UK, we value your trust and are committed to protecting your personal information. This privacy policy explains how we collect, handle, and safeguard your data in compliance with applicable UK data protection laws.

Information we collect

When you contact us or book a guidance session, we only collect the details necessary to understand and answer your enquiry. This may include your full name, email address, phone number, UK postcode, current mobile or broadband provider, preferred budget, and relevant contract details.

We will never ask for sensitive credentials such as online banking passwords or payment PINs.

How we share and handle your details

All customer enquiries are initially processed internally by our independent team. If you decide to proceed with a telecom or broadband package, we share necessary details with the chosen telecom provider or authorised partner strictly with your knowledge.

We operate with total transparency and will never sell your personal information to third parties.

Communication and your choices

We stay in touch to provide helpful updates, follow-up assistance, and optional contract renewal reminders to help you manage your plans. Promotional messages are only sent when you have provided consent, and you can easily unsubscribe or change your communication preferences at any time.

For any questions regarding your data, contact us at our registered office at 450 Longwater Avenue, Reading, Berkshire, RG2 6GF.