Terms of service

Welcome to Direct Connect UK. Please review these terms of service carefully, as they outline how you may use our independent telecommunications comparison and guidance platform.

Our role and network providers

Direct Connect UK is an independent platform that helps customers across the United Kingdom explore and compare mobile, SIM-only, and broadband solutions. We are not a telecom network operator.

All network services, contracts, billing, coverage, and technical customer support remain the direct responsibility of the respective telecom provider. You enter into binding agreements directly with that provider rather than with Direct Connect UK, unless expressly stated otherwise.

Information accuracy and general guidance

We strive to provide clear, transparent, and accurate details to assist your decision-making. However, all content provided on this website constitutes general guidance rather than formal financial, legal, or contract advice.

Deal terms, network speeds, line availability, and promotional pricing can change rapidly. Customers must independently verify final contract terms, total prices, and eligibility directly with the telecom provider prior to completing any order or agreement.

Enquiries, fees, and contact details

Our initial enquiry services, general guidance, and appointment bookings are completely free of charge, with zero obligation to proceed. We do not charge booking fees, upfront costs, or cancellation penalties for using our platform.

For questions regarding these terms, you can reach Direct Connect UK at our registered office: 450 Longwater Avenue, Reading, Berkshire, RG2 6GF, or send an enquiry through [[email]].